The Cellcosmet Customer Care Team is ready to assist you. Customer Care hours of operation are Monday-Friday 9:00 am – 5:00 pm EST, closed Holidays. Feel free to contact us by email at firstname.lastname@example.org or through our contact form.
Shipping & Delivery
Only products purchased on the cellcosmet.com website may be returned. We do not accept returns for products purchased through a retailer. Products must be returned in new condition, with purity seals intact, and within 30 days from the date of purchase. Products must also be shipped back in original or similar packaging, and packed in a way that maintains product integrity.
Items returned in non-saleable condition will not be refunded. Examples on non-saleable condition are:
- Used (with exception of damaged or faulty items)
- Partially missing items from GWPs/Exclusive Sets
We recommend that you ship your return using an insured/traceable method, and that you retain proof of postage. Additionally, if your order included a gift with purchase, this must also be returned. Products noted as final sale or non-returnable are not eligible for exchange or return.
Request a Return
Please email us at email@example.com or through our contact form with your order number and the email address used to place your order. Upon receiving the returned product(s), a refund will be credited to your original payment method for the price of your product(s) and sales tax (if applicable). All shipping and handling costs are non-refundable. Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received the items. We will contact you within 2-3 business days from receipt of the package to confirm your return has been processed. Cellcosmet monitors return activity and reserves the right to deny returns that do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
- Precious Mask: mask very rich in clays which can be too purifying at a time when the skin may tend to dehydrate more quickly and be more sensitive, hence the recommendation of the Anti-Stress Mask instead.
- Activator Gel: this product contains terpene-rich (plant) essential oils. A heightened sensitivity to essential oils can occur during pregnancy. We recommend each consumer to consult with their medical professional.