Privacy Policy
PRIVACY POLICY
Last Updated: October 21, 2025
Introduction
Cellap, the official internet-reseller of the cosmetic products Cellcosmet and Cellmen in the United States of America (“USA”) and Canada (“Cellap,” “Company,” “we” or “us”) is committed to protecting your privacy. The following policy (“Privacy Policy”) describes our practices for collecting, using, maintaining, and disclosing personal information that we collect from you or that you provide to us when you visit our website (our “Site”) or use any other products and services made available by us (collectively with the Site, the “Services”) For customers in Canada, this Privacy Policy is made in compliance with applicable Canadian privacy laws including Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) . This Privacy Policy applies to customers residing in the USA and Canada (except Quebec) that access our Services..
We ask that you read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. The use of information collected through our Services will be limited to the purposes described under this Privacy Policy and our Terms of Service (or other relevant customer contracts). By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy may change from time to time. If we make any changes, we will post the changes on this page and indicate at the top of this page the date the policy was last revised. We will also notify you of any material changes either through a pop-up notice, email or through other reasonable means. Any such changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter. Your continued use of the Services after the date any such changes become effective constitutes your acceptance of the new policy.
We ask that you read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. The use of information collected through our Services will be limited to the purposes described under this Privacy Policy and our Terms of Service (or other relevant customer contracts). By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy may change from time to time. If we make any changes, we will post the changes on this page and indicate at the top of this page the date the policy was last revised. We will also notify you of any material changes either through a pop-up notice, email or through other reasonable means. Any such changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter. Your continued use of the Services after the date any such changes become effective constitutes your acceptance of the new policy.
Information We Collect and How We Collect Information
A. Information You Provide.
We may collect information you provide directly via the Services. We may ask you for some or all of the following types of information when you register with our Services, submit comments and other content, order products, or directly contact us with questions or feedback:
If you purchase our products, you may be required to provide financial information, such as your credit card or bank account number, to a third party payment processor. We do not collect or store such financial information and we are not responsible for the collection or storage of such information by third parties. We will, however, have access to certain information associated with your account should you make a purchase using the Services, including the amount and date of the purchase.
We may collect information you provide directly via the Services. We may ask you for some or all of the following types of information when you register with our Services, submit comments and other content, order products, or directly contact us with questions or feedback:
- ● Your name
- ● Your telephone number
- ● Your address
- ● Your email address
- ● Your date of birth
- ● Information about your skin type
- ● Your language choice (if you sign up for our newsletter)
- ● Your company name
- ● Your company address
If you purchase our products, you may be required to provide financial information, such as your credit card or bank account number, to a third party payment processor. We do not collect or store such financial information and we are not responsible for the collection or storage of such information by third parties. We will, however, have access to certain information associated with your account should you make a purchase using the Services, including the amount and date of the purchase.
B. Information We Automatically Collect
We may also collect certain information automatically when you visit the Services, including:
We may also collect certain information automatically when you visit the Services, including:
- ● Your browser type and operating system
- ● Your Internet Protocol (IP) address, which is the number automatically assigned to your computer whenever you access the Internet and that can sometimes be used to derive your general geographic area
- ● Geolocation information
- ● Other unique identifiers, including mobile device identification numbers
- ● Sites you visited before and after visiting the Services
- ● Pages you view and links you click on within the Services
- ● Information collected through cookies, web beacons, and other technologies
- ● Information about your interactions with email and SMS messages, such as the links clicked on and whether the messages were opened or forwarded
- ● Standard Server Log Information
- ● Cookies are small bits of information that are stored by your computer’s browser. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain online products, services or features on the Services.
- ● Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device.
Cookie Collection Summary (As of October 2025)
Third Party Information Collection
We may allow third parties to place and read their own cookies, web beacons, and other technologies to collect information through the Services. For example, our third party service providers may use these technologies to collect information that helps us with traffic measurement, research, targeted advertising, and analytics.
The information collected and stored by certain of these third parties remains subject to their policies and practices. We do not control those third parties’ technologies or how associated information may be used. In particular, we use Google Maps to provide our store locator service (privacy policy available here).
|
Category |
Purpose |
|
Necessary |
Required for store functionality (session, checkout, localization) |
|
Analytics |
Performance tracking via Shopify Analytics, Google Analytics, and Klaviyo |
|
Functional |
Enables embedded YouTube videos and personalized experiences. |
|
Performance Advertising/Marketing |
Facebook Pixel, Google Ads, Pinterest tracking. |
|
Other/Unclassified |
Internal or app-related cookies (Searchanise, Intelligems, Klaviyo, TriplePixel, etc.) |
Third Party Information Collection
We may allow third parties to place and read their own cookies, web beacons, and other technologies to collect information through the Services. For example, our third party service providers may use these technologies to collect information that helps us with traffic measurement, research, targeted advertising, and analytics.
The information collected and stored by certain of these third parties remains subject to their policies and practices. We do not control those third parties’ technologies or how associated information may be used. In particular, we use Google Maps to provide our store locator service (privacy policy available here).
Where We Store Your Information
Personal Information about you may be communicated, maintained and processed on our behalf by our affiliates and other third-party service providers in the USA and Canada. We may hold your Information ourselves or through third party providers, consultants, agents or representatives.
Your Personal Information may be subject to the laws of the countries in which it is stored or used, and those countries may have a different data protection regime than USA or Canada and under the laws of those other countries, in certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
By providing us with any Personal Information, you consent to the potential transfer of your Personal Information to other countries, which may have a different privacy regime from your country of residence.
Personal Information about you may be communicated, maintained and processed on our behalf by our affiliates and other third-party service providers in the USA and Canada. We may hold your Information ourselves or through third party providers, consultants, agents or representatives.
Your Personal Information may be subject to the laws of the countries in which it is stored or used, and those countries may have a different data protection regime than USA or Canada and under the laws of those other countries, in certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
By providing us with any Personal Information, you consent to the potential transfer of your Personal Information to other countries, which may have a different privacy regime from your country of residence.
How We Use Your Information
We may use information that we collect about you or that you provide to us, including Personal Information, to process your orders, measure usage of the Services, to analyze the effectiveness of our Services, to conduct research, to improve and enhance functionality of the Services, to provide support for the Services and respond to requests and inquiries, to provide you with notices, such as updates or changes that we may make to the Services, personalize your experience on the Services, and to market and advertise the Services, including through promotional email and SMS messages, directly or in partnership with other parties, and by displaying our advertisements on other websites that you visit or use. We may also use this information to offer you targeted advertising in order to personalize your experience by showing you advertisements for products and services that are more likely to appeal to you (a practice known as behavioral advertising). We may use your personal information to verify your identity or determine your eligibility for some of our Services which may include verifying your age, date of birth and province or state of residence. From time to time, we may provide applications and experiences powered or supported by Artificial Intelligence such as chatbots or virtual skin analysis tools (“AI Use”) to you. Such AI Use may involve you submitting your Information, text, images or other materials which automatically generate responses. We may also share your Information with the service providers of such AI for the limited purpose of providing and improving the AI application to you. We may also use your Information as may otherwise be permitted by law or as we may notify you.
We may from time to time aggregate information in certain data analysis, reports, or other interpretations of trends for both internal and external purposes. We may also work with third parties (including but not limited to advertisers, advertising agencies, data exchanges, advertising networks, etc.) that may deploy their own tracking technologies (such as cookies and pixel tags).
We may use information that we collect about you or that you provide to us, including Personal Information, to process your orders, measure usage of the Services, to analyze the effectiveness of our Services, to conduct research, to improve and enhance functionality of the Services, to provide support for the Services and respond to requests and inquiries, to provide you with notices, such as updates or changes that we may make to the Services, personalize your experience on the Services, and to market and advertise the Services, including through promotional email and SMS messages, directly or in partnership with other parties, and by displaying our advertisements on other websites that you visit or use. We may also use this information to offer you targeted advertising in order to personalize your experience by showing you advertisements for products and services that are more likely to appeal to you (a practice known as behavioral advertising). We may use your personal information to verify your identity or determine your eligibility for some of our Services which may include verifying your age, date of birth and province or state of residence. From time to time, we may provide applications and experiences powered or supported by Artificial Intelligence such as chatbots or virtual skin analysis tools (“AI Use”) to you. Such AI Use may involve you submitting your Information, text, images or other materials which automatically generate responses. We may also share your Information with the service providers of such AI for the limited purpose of providing and improving the AI application to you. We may also use your Information as may otherwise be permitted by law or as we may notify you.
We may from time to time aggregate information in certain data analysis, reports, or other interpretations of trends for both internal and external purposes. We may also work with third parties (including but not limited to advertisers, advertising agencies, data exchanges, advertising networks, etc.) that may deploy their own tracking technologies (such as cookies and pixel tags).
Disclosure of Your Information
We want you to understand when and with whom we may share the information we collect. We may disclose information that we collect through the Services with third parties as follows:
You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
We want you to understand when and with whom we may share the information we collect. We may disclose information that we collect through the Services with third parties as follows:
- ● Internally. We may share your Information within our Company for the purposes set out in this Privacy Policy.
- ● Service Providers. We may share your information with our agents and service providers that perform certain functions or services on our behalf, such as to host the Services, manage databases, host a store or other e-commerce platform, perform analyses, or conduct surveys.
- ● Other Parties When Required By Law or as Necessary to Protect the Services. We may disclose your information to third parties in order to protect the legal rights, safety, and security of Cellap and the users of our Services; enforce our Terms of Service; prevent fraud; and comply with or respond to law enforcement or a legal process or a request for cooperation by a government or other entity, whether or not legally required.
- ● In Connection With a Transfer of Assets. If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, or in the event of bankruptcy or similar transactions, we may transfer your information to one or more third parties in connection with that transaction.
- ● Other Parties With Your Consent. We may share information about you with other third parties when you consent to such sharing.
- ● Aggregate Information. We may disclose to third parties information that does not describe or identify individual users, such as aggregate website usage data or demographic reports.
You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Choices About How We Collect, Use and Disclose Your Information
We strive to provide you with choices regarding our collection, use and disclosure of the information you provide to us. The mechanisms listed below aim to provide you with control over such collection, use and disclosure:
We strive to provide you with choices regarding our collection, use and disclosure of the information you provide to us. The mechanisms listed below aim to provide you with control over such collection, use and disclosure:
- ● Marketing Communications. If you do not want us to send you marketing or promotional communications, you can opt-out by clicking the “unsubscribe” link in any such promotional emails, replying STOP in SMS messages, checking the relevant box located on the form on which we collect your data or emailing us at customerservice.us@cellcosmet.com.
- ● Cookies. You have the option to accept or disable cookies at any time through your browser. You may refuse to accept browser cookies by activating the appropriate setting on your browser. If you choose to disable your cookies, your user experience may be limited.
- ● Google Analytics. You can opt out of tracking by Google Analytics by using Google’s Ads Settings or going to https://tools.google.com/dlpage/gaoptout/. You may also opt out of Google marketing products, but please note that this does not opt you out of being served generic ads.
- ● Third Party Advertising. If you are interested in more information about tailored advertising and your choices to prevent third parties from delivering tailored web advertisements, you may visit the following websites: https://optout.networkadvertising.org or https://optout.aboutads.info. These opt-out tools are provided by third parties. We do not control or operate these tools or the choices that advertisers and others provide through these tools.
Social Networking Services
The Services may allow you to post information to various third party services or platforms, such as social networking services like Instagram, Twitter and Facebook. You acknowledge that if you choose to use this feature, your friends, followers and subscribers on these third party services or platforms will be able to view such activity. If you choose to access or make use of third party social networking services, we may receive information about you that you have made available to those social networking services, including information about your contacts on those social networking services. The use of the information by such social networking websites will be governed by their privacy policies, and we do not control their use of the shared data.
The Services may allow you to post information to various third party services or platforms, such as social networking services like Instagram, Twitter and Facebook. You acknowledge that if you choose to use this feature, your friends, followers and subscribers on these third party services or platforms will be able to view such activity. If you choose to access or make use of third party social networking services, we may receive information about you that you have made available to those social networking services, including information about your contacts on those social networking services. The use of the information by such social networking websites will be governed by their privacy policies, and we do not control their use of the shared data.
Links to Third Party Sites and Services
The Services may contain links to other websites or online services that are operated and maintained by third parties and that are not under the control of or maintained by Cellap. Such links do not constitute an endorsement by Cellap of those other websites, the content displayed therein, or the persons or entities associated therewith. This Privacy Policy does not apply to this third party content. We encourage you to review the privacy policies of these third party websites or services.
The Services may contain links to other websites or online services that are operated and maintained by third parties and that are not under the control of or maintained by Cellap. Such links do not constitute an endorsement by Cellap of those other websites, the content displayed therein, or the persons or entities associated therewith. This Privacy Policy does not apply to this third party content. We encourage you to review the privacy policies of these third party websites or services.
Do Not Track Signals
Third parties may keep track of your browsing activities across third party websites. In Canada (except Quebec) there is no obligation mandating us to honor DNT browser signals or to comply with your DNT preferences. For customers in the USA, California Business & Professions Code Section 22575(b) provides that California residents are entitled to know whether we respond to “Do Not Track” browser signals. Certain web browsers enable users to activate a “Do Not Track” signal but we do not currently respond to the “Do Not Track” signal or other similar mechanisms.
Third parties may keep track of your browsing activities across third party websites. In Canada (except Quebec) there is no obligation mandating us to honor DNT browser signals or to comply with your DNT preferences. For customers in the USA, California Business & Professions Code Section 22575(b) provides that California residents are entitled to know whether we respond to “Do Not Track” browser signals. Certain web browsers enable users to activate a “Do Not Track” signal but we do not currently respond to the “Do Not Track” signal or other similar mechanisms.
Data Retention
We strive to keep your information only as long as we need it for legitimate business purposes and as permitted by applicable legal requirements. Please note that the data retention period for Personal Information may extend beyond your relationship with us. If you close your account, we will retain certain data for analytical purposes and recordkeeping integrity, as well as to prevent fraud, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our Services or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.
You acknowledge that Cellap may establish general practices and limits concerning use of the Services, including without limitation the maximum period of time that data or other content will be retained by the Services and the maximum storage space that will be allotted on Cellap's servers on your behalf. You further acknowledge that Cellap reserves the right to change these general practices and limits at any time, in its sole discretion.
We strive to keep your information only as long as we need it for legitimate business purposes and as permitted by applicable legal requirements. Please note that the data retention period for Personal Information may extend beyond your relationship with us. If you close your account, we will retain certain data for analytical purposes and recordkeeping integrity, as well as to prevent fraud, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our Services or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.
You acknowledge that Cellap may establish general practices and limits concerning use of the Services, including without limitation the maximum period of time that data or other content will be retained by the Services and the maximum storage space that will be allotted on Cellap's servers on your behalf. You further acknowledge that Cellap reserves the right to change these general practices and limits at any time, in its sole discretion.
Accessing and Correcting Your Information
In Canada, subject to applicable data protection laws, you may be able to access the Personal Information we have used, shared or collected and ask for it to be corrected (in certain limited circumstances) and/or withdraw your consent to our disclosure or use of the Personal Information. If you wish to access, update, correct or delete any Personal Information in our possession that you have previously submitted via the Services, you may log into your account and make updates. If you wish to make changes not available through your account settings, please contact us at customerservice.us@cellcosmet.com.
In Canada, subject to applicable data protection laws, you may be able to access the Personal Information we have used, shared or collected and ask for it to be corrected (in certain limited circumstances) and/or withdraw your consent to our disclosure or use of the Personal Information. If you wish to access, update, correct or delete any Personal Information in our possession that you have previously submitted via the Services, you may log into your account and make updates. If you wish to make changes not available through your account settings, please contact us at customerservice.us@cellcosmet.com.
Security
We take reasonable steps to protect the Personal Information provided to us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction and require any third parties that handle or process your Personal Information on our behalf to do the same. However, no Internet or e-mail transmission is ever fully secure or error free and we cannot guarantee the security of any information you transmit to us or through our third- party service providers. In particular, e-mail sent to or from the Services may not be secure. Therefore, you use the Services at your own risk and you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us via the Internet. We also encourage you to use caution when using the Internet.
We take reasonable steps to protect the Personal Information provided to us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction and require any third parties that handle or process your Personal Information on our behalf to do the same. However, no Internet or e-mail transmission is ever fully secure or error free and we cannot guarantee the security of any information you transmit to us or through our third- party service providers. In particular, e-mail sent to or from the Services may not be secure. Therefore, you use the Services at your own risk and you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us via the Internet. We also encourage you to use caution when using the Internet.
Notice to California Residents
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a calendar year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please send an email to customerservice.us@cellcosmet.com.
If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided and include the email address associated with your account and a statement that you reside in California. We will make sure that the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.
To request any other changes or information about our collection, use or disclosure of your information, please email us at customerservice.us@cellcosmet.com.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a calendar year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please send an email to customerservice.us@cellcosmet.com.
If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided and include the email address associated with your account and a statement that you reside in California. We will make sure that the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.
To request any other changes or information about our collection, use or disclosure of your information, please email us at customerservice.us@cellcosmet.com.
Children Under the Age of 13
Our Services are intended for users who are 13 years of age and older. We do not knowingly collect, use or disclose Personal Information from anyone under the age of 13. If you are under the age of 13, you are not permitted to submit any Personal Information to us. If you believe we might have any information from or about a child under 13, please contact us at privacy.ca@cellcosmet.com for customers resident in Canada (except Quebec) and customerservice.us@cellcosmet.com. If we discover or become aware that we have unknowingly collected Personal Information of a minor below the age of 13, we will take reasonable steps to erase such Personal Information from all of our records or databases.
Our Services are intended for users who are 13 years of age and older. We do not knowingly collect, use or disclose Personal Information from anyone under the age of 13. If you are under the age of 13, you are not permitted to submit any Personal Information to us. If you believe we might have any information from or about a child under 13, please contact us at privacy.ca@cellcosmet.com for customers resident in Canada (except Quebec) and customerservice.us@cellcosmet.com. If we discover or become aware that we have unknowingly collected Personal Information of a minor below the age of 13, we will take reasonable steps to erase such Personal Information from all of our records or databases.
International Users
Please note that the Services are directed towards users who reside in Canada (except Quebec) and the USA. By using the Services, you consent to the collection, storage, processing, and transfer of your information in and to the USA and/or Canada, or other countries and territories, pursuant to the federal and provincial laws of Canada and/or the laws of the USA. Some of these countries may not offer the same level of privacy protection as your own.
Please note that the Services are directed towards users who reside in Canada (except Quebec) and the USA. By using the Services, you consent to the collection, storage, processing, and transfer of your information in and to the USA and/or Canada, or other countries and territories, pursuant to the federal and provincial laws of Canada and/or the laws of the USA. Some of these countries may not offer the same level of privacy protection as your own.
Inquiries, Complaints and Contact Information
If you have any questions about your Personal Information, our privacy practices or this Privacy Policy or if you wish to exercise your rights regarding your Personal Information in our custody or control, please contact our designated Privacy Officer at:
For Canadian users
Mailing Address
i2i fulfillment A Division of i to i logistics inc.
Attn: cellcosmet
1442 Cliveden Avenue
Delta, BC, V3M 6L9
Email Address: privacy.ca@cellcosmet.com
If you believe that applicable data protection laws have not been complied with, you may lodge a complaint with us by using the contact information provided above. You also have the right to complain to the appropriate data protection authority in Canada if you are a Canadian purchaser and you believe we have not appropriately addressed your complaint and/or you have the right to complain directly to the appropriate data protection authority in Canada.
For USA users
Email: customerservice.us@cellcosmet.com.
If you have any questions about your Personal Information, our privacy practices or this Privacy Policy or if you wish to exercise your rights regarding your Personal Information in our custody or control, please contact our designated Privacy Officer at:
For Canadian users
Mailing Address
i2i fulfillment A Division of i to i logistics inc.
Attn: cellcosmet
1442 Cliveden Avenue
Delta, BC, V3M 6L9
Email Address: privacy.ca@cellcosmet.com
If you believe that applicable data protection laws have not been complied with, you may lodge a complaint with us by using the contact information provided above. You also have the right to complain to the appropriate data protection authority in Canada if you are a Canadian purchaser and you believe we have not appropriately addressed your complaint and/or you have the right to complain directly to the appropriate data protection authority in Canada.
For USA users
Email: customerservice.us@cellcosmet.com.