RETURNS 

Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
Returns Policy

Only products purchased on the cellcosmet.com website may be returned. We do not accept returns for products purchased through a retailer. Products must be returned in new condition, with purity seals intact, and within 30 days from the date of purchase. Products must also be shipped back in original or similar packaging, and packed in a way that maintains product integrity.

Items returned in non-saleable condition will not be refunded.  Examples on non-saleable condition are:

Unsealed

Used (with exception of damaged or faulty items)

Relabelled

Refiled

Pierced

Partially missing items from GWPs/Exclusive Sets

We recommend that you ship your return using an insured/traceable method, and that you retain proof of postage.

Additionally, if your order included a gift with purchase, this must also be returned. Products noted as final sale or non-returnable are not eligible for exchange or return.

Request a Return

Please email us at customerservice.us@cellcosmet-cellmen.com with your order number and the email address used to place your order. Upon receiving the returned product(s), a refund will be credited to your original payment method for the price of your product(s) and sales tax (if applicable). All shipping and handling costs are non-refundable. 

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received the items. We will contact you within 2-3 business days from receipt of the package to confirm your return has been processed.

Cellcosmet monitors return activity and reserves the right to deny returns that do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

How long does the return process take?

Refunds will be credited to your original payment method for the price of your product and sales tax, if applicable. Depending on your banking institution, refunds are credited back to the original payment method within 7-10 business days upon our receipt of the product.